Terms of Payment RestoManager Subscriptions

At RestoManager, we strive to provide our customers with an effortless experience in managing their restaurant operations. To best deliver this service, clear payment terms are in place for our subscriptions. With this, we aim to ensure transparency and convenience for our valued customers.

At RestoManager, we want to ensure that relationships with our partners run as smoothly as possible. We appreciate the trust you place in RestoManager and take your rights very seriously. With the following preliminary information and conditions of sale, we want to give you a ready and clear overview of your rights, and sometimes duties. If anything is still not clear, we would appreciate it if you would let us know.

Please read this information carefully before agreeing to it. Indeed, RestoManager may modify these conditions and the new conditions will apply to a new order. The order you will place now will be subject to the current terms and conditions. You can print the text or save it on your computer's hard drive.

Enterprise details of RestoManager

  • RestoManager VOF, also trading under the trade name "RestoTakeout"
  • Neerstraat 281, 9250 Waasmunster
  • [email protected]
  • +32 9 277 45 92
  • BE.0743.981.684

Article 1: General Provisions

RestoManager VOF (also trading under the trade name "RestoTakeout"), a VOF with registered office at Neersstraat 281, 9250 WAASMUNSTER, and with enterprise number BE.0743.981.684 (hereinafter "RestoManager") offers its customers the possibility to conclude subscriptions with its clients (hereinafter "Partner(s)").

This Collaboration Agreement ("Terms") applies to any hospitality solution offered by RestoManager to its Partners. Using RestoManager's software and making the first payment implies that the Partner has consulted these Terms and expressly accepts the applicability of these Terms to the exclusion of all other conditions. Additional terms and conditions of the Partner are excluded, unless they have been previously accepted by RestoManager in writing and expressly. When we speak of customers (Customers ) of the Partner(s) then get is about individuals.

To start a subscription, the Partner must be of age. If the Partner is a minor, the Partner may not start a subscription. In this case, this must be done by his/her parents or his/her legal representative.

Article 2: The Price:

Our subscription prices can always be found on our website. We offer several payment periods, including monthly, quarterly and annual. All payments must be made in euros (€) unless otherwise specified.

RestoManager is authorized to charge commission or transaction fees, the exact amount of which corresponds to the subscription chosen and may therefore vary when Partners change subscriptions.

The Partner is free to negotiate an additional and freely determinable transaction and delivery fee towards the Customer. The Customer must then pay this freely determinable transaction and/or delivery fee directly through Mollie when conducting online transactions, such as purchasing a digital gift card through the Partner's website or ordering through RestoTakeout.

All prices stated are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer, price changes and typographical errors reserved.

 

Article 3 Offering and Flexibility in Subscription Options:

At RestoManager, we believe in freedom of choice. Our customers have the ability to change their subscription type through the intuitive "Subscription" tab in the settings of their own RestoManager account. 

RestoManager reserves the right to change the subscription prices, in particular if a legal price determining factor gives rise to it.

Article 4: Method of payment: simple payment by direct debit:

To ensure that you can focus on your restaurant management without the hassle of manual payments, we offer the direct debit option. When you purchase a subscription through RestoManager, you agree to set up a direct debit through Mollie. This secure and efficient method ensures that the subscription fee is automatically collected from your chosen account at the agreed payment periods (monthly, quarterly or annually). This saves both you and us valuable time and avoids ambiguities in payments.

Articles 5 & 6: Execution and duration of the agreement.

We understand that your needs may change, which is why we offer flexible cancellation options. For the monthly subscription, you can cancel it at any time via the "Subscription" tab in your RestoManager account. Upon cancellation of the monthly subscription, the subscription will be terminated immediately, and no further collections will occur.

For the quarterly or annual subscription, we ask that you cancel it at least three (3) months prior to the renewal date to avoid tacit renewal. Refund of subscription fees for early cancellation is not possible.

If a written notice of termination is not received by the other party in a timely manner, the contract will automatically renew for another one (1) year period and the terminating party will be obligated to pay in full the contract amount for the following year.

If you as Partner are not using the automatic subscriptions and are still (before 2023) in a previous payment system, then you as Partner have a period of 30 calendar days to transfer the total invoice amount of the services provided to RestoManager to its account number. This per invoice.

If the Partner has not paid in full after 30 days from the payment deadline, he is automatically in default without the need for notice of default.

RestoManager may issue electronic invoices for this purpose. If Partner wishes to receive an invoice by post, RestoManager reserves the right to charge Partner the additional cost thereof, which additional cost is 2.50 euros per invoice.

Each promotion applies per Partner whereby promotions are not cumulative. In case of abuse by Partner of promotions, for example (but not limited to) the creation of multiple accounts, RestoManager reserves the right not to apply promotions.

Article 7: Customer service

RestoManager's customer service can be reached by phone at +32 9 277 45 92, by e-mail at [email protected] or by mail at the following address Neerstraat 281, 9250 Waasmunster. Any complaints can be addressed to this address.

Article 8. Penalties for non-payment.

In case of non-payment of the invoice on the due date without serious reason, the balance will be increased - without a notice of default being due - by a lump-sum damage clause of 15% on the total of the outstanding invoice amounts with a minimum of €25 and a maximum of €1,500, even in the case of granting terms of grace. Also, the Partner then loses the benefit of the discount granted on the ordinary rate (for example, on promotions).

Every order formally confirmed or contractually defined by RestoManager is irrevocable, regardless of whether or not an advance has been paid. Where applicable, the advance paid by the Partner will be deducted from the total price for the order.

Article 9: Privacy

The controller, RestoManager respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: Performing the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes and analyzing the website via Google Analytics

You have a legal right to access and correct your personal data. Subject to proof of identity (copy of identity card), you can request this via a written, dated and signed request to RestoManager, Neerstraat 281 9250 Waasmunster, [email protected], obtain the written communication of your personal data free of charge. If necessary, you can also request the correction of personal data that are inaccurate, incomplete or irrelevant.

The Partner is solely responsible for keeping his login data confidential and using his password. Your password is stored encrypted, RestoManager therefore has no access to your password.

If you have any questions about this privacy statement, please contact us at [email protected].

Article 10: Cookies

Cookies are not used within the my.restomanager.net system. On our public website, however, we do. Please visit this page on our website. 

Article 11. Impairment of validity- non-impairment.

If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by RestoManager to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be considered a waiver of such provision and shall never affect the validity of such rights.

Article 12. Modification of conditions

These Abonnenemtensvoorwaarden are supplemented by other conditions explicitly referred to, and RestoManager's general conditions of sale In case of contradiction, these Conditions take precedence.

These conditions are as follows:

RestoManager may change these Terms at any time without further notice. Any subscription renewal after the change, implies an acceptance by the Customer of these new Terms and Conditions.

Article 13: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

Article 14: Governing Law:

At RestoManager, transparency and clarity are paramount. That is why Belgian law is applicable to these payment terms and all agreements between you and RestoManager. In case of disputes, these will be submitted to the competent courts in Belgium.

When using our services and taking out a subscription with RestoManager, you agree and commit to these payment terms. We appreciate the trust you place in us and are always ready to support your restaurant management with our comprehensive functionalities and outstanding service.

If any part of these Terms, which make up the agreement between the parties, should be unlawful or void for any reason, this shall not affect the validity of the other parts of the agreement, unless it could not continue to exist without this void clause.