Privacy Policy

Article 1: Who does this privacy statement apply to?

This Privacy Statement applies to all our potential/current/former users of the Website.

Article 2: Who is responsible for the processing?

RestoManager acts as the data controller when processing personal data, specifically for the processing that the Provider carries out under its own responsibility and authority.

RestoManager VOF Street: Rinkhout 14 281 City: BE 9240 ZELE Company number (CBE/VAT): BE 0743.981.684 Phone: +32 9 277 45 92 Email: support@restomanager.net Website: www.restomanager.net

Article 3: What personal data do we process when you use this website?

Personal data that is processed when filling in the contact form on the Website.

Personal identification data is processed when a visitor contacts the Provider via a contact form on the Website. This person is looking for more information regarding the services, products or the Provider. In this processing, the processing of personal data is based on the contractual relationship and the preceding contacts.

Type of personal data: Personal identification data Recipient: The Provider Basis for processing: Contractual relationship or associated preliminary steps Purpose of processing: These personal data are used by the Provider to be able to respond to the person in question.

The form for more information / contact can be found on the 'Contact' page and on various other pages.

Article 4: Google Analytics

Google Analytics is a web analytics service offered by Google Inc. ("Google"). The Provider uses Google Analytics within the Website. The Provider does not pass on any personal data to Google. By analysing this data, based on legitimate interest, the Provider learns how the website is used and can improve it.

Article 5: Cookies

Cookies are text files placed on your computer to collect standard internet logging information and behavioural information. This information is used to track visitor behaviour on the website and to compile statistical reports about the website.

For more information about cookies, please read our cookie statement.

Article 6: Who receives my personal data?

The Provider: Personal data from the use of the contact form on this website is processed by the Provider.

Processors: The Provider uses external processors. This means, among other things, that we temporarily pass on data to third parties for certain tasks or research if we do not have the means ourselves, for example website hosting, email platform, helpdesk tools, etc. If we do so, we will always ensure that your data is treated confidentially and used securely. We also always establish this contractually with these processors. This processor will never be able to use your data on its own initiative and your data must, unless otherwise legally required, be deleted as soon as the processor has completed the assignment.

Others: To authorities, supervisors and other third parties in the context of certain legal obligations, if we suspect and/or attempt to detect certain criminal offences, in the context of the enforcement by third parties of their intellectual property rights, if we believe that you have violated the terms of use of our website and/or app or if we wish to enforce our Privacy Statement.

Your personal data will not be passed on to other external parties without prior consent, unless the Provider is obliged to do so on the basis of a legal provision or a court ruling. Your personal data is not passed on to the Provider's partners.

Article 7: How long is my data retained?

The Provider will only retain your personal data for the minimum period necessary to fulfil the purposes set out in this Privacy Statement, unless in the resolution of disputes or if a longer retention period is legally required. Non-personal information may be retained without time limitation for statistical purposes.

Article 8: Security and storage of personal data

The Provider recognises that the security of personal data is part of data protection. Therefore, the Provider takes appropriate technical and organisational measures to protect your personal data against unauthorised processing or unauthorised access in order to prevent misuse.

For any transfer of personal data to a processor outside the EEA, the Provider always does so in accordance with the terms of this Privacy Statement and follows the applicable data protection legislation and regulations to guarantee adequate safeguards.

Article 9: How can I exercise my rights?

You can exercise your rights by sending an email to support@restomanager.net. To prevent any unauthorised disclosure of your personal data, it is mandatory to send the request from the email address linked to your account or contact form submission.

The Provider has one month to respond to your request. This period starts when the Provider has received your request and has all the required information to comply with your request.

The Provider will provide the requested information free of charge. When requests are unfounded or excessive, particularly due to their repetitive nature, the Provider may charge a reasonable fee or refuse the request.

If for any reason you believe that the Provider has not handled your request correctly, you can contact the Provider who will then look for a solution together with you.

For completeness, we inform you that if the Provider does not respond to your request, refuses it or if our response does not meet your expectations, you always have the right to file a complaint with the Commission for the Protection of Privacy, Drukpersstraat 35 in 1000 Brussels or via commission@privacycommission.be.

Article 10: What rights can I exercise?

Right of access: You can ask us what personal data we process about you, for what purpose we process it, what categories of personal data we process, with what categories of third parties we share your personal data, what the origin of the processed data is and – where applicable – what logic we use in the automatic processing of personal data.

Right to rectification: It is currently possible for each user to correct their own account data via the Website. To keep your data up to date, we ask you to make any changes yourself.

Right to erasure: You can ask us to delete your account. This means it will no longer be possible to use the Website. After the request, the Provider will suspend your account for 30 days to give you the necessary reflection time. After that, the account will be permanently deleted.

Right to restriction of processing: in the cases determined by Belgian and European privacy legislation. When processing within the Website is restricted, your personal data (except for storage) will only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of public interest. After obtaining this restriction of processing, you will always be informed by the Provider before the restriction of processing is lifted.

Right to data portability: You have the right to obtain the personal data you have provided in a common, structured and machine-readable format and you have the right to transfer this personal data to another controller where the processing is based on the legal grounds of consent or contractual relationship.

Right to withdraw consent: If the processing of personal data is based on the ground of consent, you as a user have the right to withdraw this consent at any time. This can be done by cancelling your account.

Right to object: You have the right to object to the processing of your personal data only if the processing is based on public interest or a legitimate interest.

Please feel free to contact our service desk via support@restomanager.net if you have any further questions about this. We are happy to help!