Estimated reading time: 3 minutes
In the modern world of customer interaction, artificial intelligence (AI) plays a crucial role in streamlining reservations and improving customer satisfaction. In this blog post, we explain how to set up Reserve AI for your business, focusing specifically on key settings.
Go to Settings > Modules
Get your settings ready
Configure Welcome Message
The welcome message is the first thing customers hear when they contact you. A friendly and clear greeting sets the tone for a positive interaction. Example:
"Good day, how can I help you? I am an artificial intelligence created to take reservations and answer questions for the Gelag."
Make sure the message reflects the essence of your service and sounds inviting.
Redirect Setting
Not every question can be answered by the AI. Therefore, it is important to have a redirect number set up for cases where the AI cannot help the customer. This ensures a seamless transition to human support. Add the phone number that customers should be directed to when the AI needs help.
Percent Rollout Determine
The rollout rate determines how many customers use the AI instead of direct human interaction. For example, start with a low percentage, such as 20%, and gradually increase it as you become more confident in the AI's performance. This helps identify and resolve any problems early on without compromising overall customer satisfaction.
Percent Rollout Determine
In the System Info section, you can provide additional information to the AI. Be as specific as possible, as this can significantly affect the AI's operation. Consider details about your services, frequently asked questions, and specific procedures the AI should follow when answering customer questions.
Enhanced Voice Use
Option 'Use enhanced voice' gives the AI a more human voice, making the interaction more natural and pleasant for the customer. Keep in mind that this option may incur additional costs. Consider the benefits of a human voice versus the cost to decide if this is the right choice for your business.
Conclusion
Setting up Reserve AI can be a significant improvement to your reservation system and customer service. By paying attention to welcome messages, redirect options, rollout rates, system information and voice quality, you can create an efficient and customer-friendly AI experience. Take the time to configure each setting carefully and test regularly to ensure the AI is performing optimally.
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